Legal

Privacy Policy

Last updated 1 September 2026 · Hyndburn Van Hire Ltd, company no. 17390483

Draft for legal review. This policy has been written from the information supplied about how the business operates. Please have it checked and confirm the details marked below before the site goes live.

Who we are

Hyndburn Van Hire Ltd ("we", "us") is a company registered in England and Wales, company number 17390483, with its registered office at Unit 1, 7 Enfield Road, Huncoat, Accrington, BB5 6NN. We are the data controller for the personal information described in this policy. You can reach us on 01254 411064 or at hello@hyndburnvanhire.co.uk.

What we collect

Contact and booking details — your name, address, phone number, email address and the dates and vehicle you've booked.
Identity and licence details — your driving licence, DVLA check code and the results of that check, plus proof of address documents. We need these to satisfy our insurers.
Payment details — handled by our payment provider. We do not store full card numbers.
Vehicle and telematics data — every van carries a telematics unit recording location, mileage and driving data while the vehicle is on hire.
Correspondence — emails, WhatsApp messages, enquiry form submissions and notes of phone calls.
Website data — pages visited and general location, collected in aggregate. Our booking system is provided by Coastr and has its own privacy notice.

Why we use it, and our lawful basis

To provide the hire — taking bookings, handing over and checking in vehicles, invoicing and support. Lawful basis: performance of a contract.
To verify licences and prevent fraud — checking you're eligible to drive the vehicle and insured to do so. Lawful basis: legal obligation and legitimate interests.
To protect the fleet — telematics used to recover stolen vehicles, support insurance claims and locate you if you break down. Lawful basis: legitimate interests.
To answer enquiries — responding to your call, message or form. Lawful basis: legitimate interests.
To meet legal duties — naming the hirer to an issuing authority when a fine or penalty notice reaches us, and keeping accounting records. Lawful basis: legal obligation.

Telematics

We are upfront about vehicle tracking because we think you should know. While a van is on hire, the telematics unit records its location, mileage and driving data. We access that data to protect the fleet against theft, to support an insurance claim, to assist a breakdown, and to investigate a fine or a dispute over the hire. We do not use it to monitor you for any other purpose. [Retention period to confirm.]

Who we share it with

We share personal information only where we need to:

Our insurers and insurance brokers, and their claims handlers
The DVLA, for licence verification
RAC, where breakdown assistance is required
Our booking platform (Coastr) and our payment provider
The police, local authorities, or an issuing authority where we are legally required to identify the hirer
Our accountants and professional advisers

We do not sell your personal information, and we do not share it for third-party marketing.

How long we keep it

Hire agreements and the records that support them, including licence checks, are kept for six years after the end of the hire, to meet accounting, insurance and limitation-period requirements. Enquiries that don't turn into bookings are deleted within twelve months. [Confirm telematics and CCTV retention.]

Cookies

Our website uses a small number of essential cookies to make the site work, and analytics to understand how the site is used. You can choose to accept analytics or keep essential cookies only using the banner shown on your first visit; your choice is stored in your browser and you can clear it at any time in your browser settings. Our booking subdomain is operated by Coastr and sets its own cookies under its own notice.

Your rights

Under UK data protection law you have the right to ask us for a copy of your personal information, to have it corrected or erased, to restrict or object to how we use it, and to data portability. To exercise any of these, contact us on 01254 411064 or at hello@hyndburnvanhire.co.uk and we'll respond within one month.

If you're unhappy with how we've handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put it right first.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.